Career OpportunitiesJoin our dynamic work family!
Not just a job
We are a team of uniquely talented individuals trying to make the world better one call at a time. It’s cliche, but we are a family. Everyone knows everyone on a first name basis, not by a badge number. We work in multiple industries providing customer service on both inbound and outbound calls. No matter if you are on your first day or you are the CEO, everyone has a voice in the company. The leadership team actively looks for input to improve processes from all employees. If these sound like the traits of a company you want to work for, you will be a key team member here.
Real world opportunities
Learn about our rewarding Customer Service Career opportunities at Virtual Managed Solutions (VMSUS). Do you want to make a career out of customer service? Do you like solving problems? Do you like talking with new and exciting people? Do you want to work in a place where your opinion actually matters and can make a difference? If that is you, if you want to be a part of that kind of family, we want to talk to you about starting the next chapter of your career.
Enjoy your work day
Corporate culture can be rather cookie-cutter with everyone becoming another brick in the wall. At VMSUS we believe that a work environment should be an enjoyable one. This may be why the results on an employee satisfaction survey earned VMSUS a selection for Best Places to Work in Maine 2016.
Current Career Opportunities at VMSUS, LLC
Current Career Opportunities at VMSUS, LLC
Title: Contact Center Phone Representative
Department(s): Hospitality, Marketing, and Support
Reports to: Leadership Team
Job Summary: Hotel Reservations, scheduling appointments, client support. We are looking for a Phone Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer inquiries, complaints and issues, keeping customer satisfaction at the core of every decision and behavior.
VMS is a 24/7/365 Contact Center, in order to make sure there is adequate phone coverage, working Saturdays, Sundays and Holidays is a required.
Minimum Requirements: 6 months Customer Service/Contact Center experience.
Abilities Required: Must be able to sit for long periods of time and have good finger/wrist dexterity.
Contact Center Phone Representative Job Responsibilities:
- Manage large amounts of inbound calls in a timely manner
- Follow scripts and procedures
- Identify callers needs in order to book the best accommodations
- Seize opportunities to upsell and turn around cancellations
- Engage callers by going the extra mile
- Learn the ins & outs of multiple CRM’s
- Meet personal/team goals
- Assist in other duties as needed.
Contact Center Phone Representative Skills and Qualifications:
- Strong phone, verbal communication, and active listening skills
- Basic computer skills, data entry and attention to detail
- Initiative, motivation and time management
- Focus and adaptability to different personality types
- Product Knowledge and team work
- Experience with Outlook email and Excel
Expectations: We are a 24/7/365 operation, we never close. Due to client needs, we need to assure adequate coverage based on call volumes. We expect our agents to have a great work ethic, be dedicated, show up on time, be flexible with scheduling, take initiative to learn the ins & outs of our systems, and clients requirements. This is not just a “job”, it is a career!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Please email your resume to firstname.lastname@example.org and we will schedule an interview with you.
First call resolution is the standard we strive for.
We are constantly looking for new ways to be your source for unique technology solutions.
You don't need a decoder ring to find a hidden message. Our word is our bond.
Don't Be Shy. Get In Touch.
If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!