Inbound Customer Care

We answer, so you don't have to.

So, what do you do at VMSUS?

 

Our staff of Customer Service Professionals has made careers of providing unique technology solutions to our clients and customers. We are a group dedicated to providing ‘Exceptional Customer Service’ and business process optimization for all our clients on every call.

The business world is evolving at an ever-increasing rate and the staff of VMSUS respond to these changes by being adaptable to the changing environments and evolving technologies.

When you become a client of VMSUS we will customize a unique solution for your companies needs using technologies that have proven to be successful for all of our clients operating across several different industries.

So, really… What do you do?

 

KPO Services

We do knowledge process outsourcing (KPO) which allows you to focus on what is most important to you, running your business. With our contact center team, we can create a Business Development Center for your organization. Inside this BDC, we manage all workflow and processes for your organization. We can send you regular reporting from our Contact Center tools so our progress is always available.

Our management staff is a group of analytical and technically skilled group of individuals who are highly specialized with a proven track of running Contact Center Centers for you, so you don’t have to.

Answering Services

We can extend your offices hours to 24/7 365 days a year. With many different service level options, we can answer your calls, set up appointments and take messages. This service gives your customers the advantage of talking to a live person even if it is 3:00 in the morning.

Data Entry Services

Looking to modernize your office. We can convert your paper documents into different formats useful for archiving. We can also transcribe video and audio formats to text.

PC Technical Support Services

Our industry-certified technical support representatives can field the helpdesk calls for your products and software offerings. Many of our agents have over 10 years experience supporting software and hardware.

Appointment Services

Using our calendaring software let us handle all your appointment needs. We can call your customers to remind them of upcoming appointments and even follow up with a customer service call.

Okay, so you are telemarketers?

No, we are not telemarketers. We are customer service professionals who answer your calls so you don’t have to. We don’t care what industry your company is in, our staff will outperform your current staff in any metric that is important to you. Don’t believe us, give us a shot and we will prove it.

We have the technology to that will save you money by recreating proven cost-effective processes that we do every day for other clients.

So if I got this straight, you also make outbound calls, but you’re not telemarketers?

We do a lot of things, contact center services, email, chat, outbound calls, data-entry, security monitoring in a UL listed contact center, and a lot of other things.

But not Telemarketing?

If your company needs telemarketing services, there are a lot of great companies out there. VMSUS does lots of outbound campaigns in a lot of different industries, but we don’t telemarket.  See our Outbound call page for more info on outbound campaigns.

So if I am looking for an inbound call center to outsource to, we call you?

Correct! We will be your unique solution for your inbound contact center business development needs. Contact us today at 207-764-1004 or by email at info@vmsus.com and we can setup a meeting to learn more about what how we can help you.

Timely Support

First call resolution is the standard we strive for.

Innovative Ideas

We are constantly looking for new ways to be your source for unique technology solutions.

UL Certified Central Station

VMSUS is a UL certified central station for Signal, Fire Alarm Equipment, and Services. View here

Clear Communication

You don't need a decoder ring to find a hidden message. Our word is our bond.

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!